Last weekend, I had the opportunity to be part of the emergency medical services response team deployed to the Ben Franklin Parkway in Philadelphia during the Pope's visit. With an estimated crowd of nearly one million people on the Parkway for more than 12 hours each day, there were nearly non-stop medical emergencies happening all day.
The event organizers were very smart - They realized that when people in this crowd, many of whom were not from Philadelphia, needed help, they would not have a good way to explain where they were. Calling 911 and reporting that you are "in the middle of the crowd" is not very helpful.
In response, the event organizers created Location ID's, much like mile markers you might see on the highway, to help people associate themselves with a location.
Here you see one of the many Parkway Location signs, well positioned and highly visible from anywhere in the crowd.
Hundreds of emergency services workers stood ready to help and as quickly as people arrived, requests for medical assistance streamed into the 911 center.
And that's where Share911 could have made help happen faster.
Had the attendees been advised to go to Share911.com/popeinphilly on their mobile devices (which everyone had) they could have simply "checked in" by selecting the Parkway Location where they were and indicated what their emergency was.
Instead of those requests going to a 911 operator and being handed off, possibly several times, before emergency response personnel would be made aware of, via radio, an emergency that might be happening right around them, the emergency response workers could have been notified directly by Share911 based on the Parkway Location identifier and responded immediately.
Using Share911 for large scale events can reduce the time it takes for help to arrive. It can make operations more efficient and reduce response time dramatically. Emergency response personnel can indicate that they are responding and leverage the fact that the person who needs help has a mobile device, enabling immediate communication via phone or text to help locate the party. Lastly, using Share911 in this fashion reduces the amount of radio traffic (which was virtually non-stop) required for dispatching and leaves it available for critical patient and transport communications.
Having a major event? Give us a call and let's see how we can make help happen faster, together.